Made Manifest leads transformational service design projects.

Change is good. Change is hard. Ideas are great, action is even better.

So much of our life is mediated by services. When they’re good, things click, things work, other important things can happen. When they’re not, the opposite. So why don’t things just... work?

We know how important it is, and how complex it can be, to create better experiences. Our approach is different because that’s what it takes to make change manifest.

How can we move beyond interesting ideas and into action & implementation?

How can we get over the inertia of “the way things have always been done?”

We lead, we support, we coach, we teach—and sometimes we do all of these at once.

Consulting

Does your organization have a service, experience, or process that could work better?

Made Manifest leads collaborative projects that engage your team and your audience to map what’s possible and how to get there.

See Our Work ⟶

Capacity Building

Looking to embed service design capabilities within your team, or to foster them yourself.

Made Manifest offers professional coaching and individual career training at varying scales.

Perspectives

Find yourself curious about the world of service design or just looking to learn more?

Made Manifest’s founder, Linn, actively writes and gives talks about the field—sharing perspectives and starting conversations.

OUR NEWSLETTER ⟶

We collaborate with clients who want to improve the way things work.

VIEW PROJECT ⟶

How do we prioritize our improvement efforts in a complex process?

Uncovering opportunities in a complex complaints process

Sector:

Regulatory

VIEW PROJECT ⟶

How can we create a welcoming and smooth first interaction when engaging with municipal services?

Prototyping a more accessible City Hall experience

Sector:

Public

SEE ALL WORK ⟶

What unifies our clients is a drive to make real change, an openness to explore, and mutual trust.

What our clients are saying about us.

01.

Michael Huynh

Director of Professional Conduct, ICCRC

"Linn is an impressively effective service design professional. Her thoughts and approach to the topic are, in one word, edifying. She diligently prepared and deftly executed on a workshop (a design sprint) that meaningfully engaged our team, helped build alignment, and kept us focused on tackling our main problem. Our team’s joint efforts resulted in clear solutions with actionable next steps. I find just working with Linn offers you an opportunity to revisit the structure of meetings and open your eyes to what can be done to foster shared critical thinking and buy-in, particularly when working with teams remotely."

02.

Heather Blackburn

Sr. Lead Talent Operations Acceleration, Shopify

"Linn is extremely knowledgeable in this space, generous with her expertise and guidance and above all she's a really lovely human who became a trusted partner early in the process. Highly recommend her to any team that is looking to get sh*t done :)"

03.

Kyle Schruder

Director of Design, Coactuate

"In my time working with Linn, she demonstrated leadership, strategic thinking, and perhaps most importantly, empathy. I've never met anyone so dedicated to the art and craft of design, while at the same time being a great coach and mentor. I learned a lot about what it takes to lead a team from her, and am happy to say we still keep in touch to this day."

Does your organization need help with an experience or internal process?

EMAIL US!